Terms & Conditions
Welcome to Malden Car Service. By booking and using our luxury limo services, you (“Client,” “Customer,” or “Passenger”) agree to comply with the following Terms and Conditions. Please read them carefully before making a reservation.

‍Reservations & Bookings: All bookings must be made in advance through our website, phone, or authorized third-party platforms.A valid credit card is required to confirm a reservation.The Company reserves the right to refuse any booking at its discretion.

‍Payment & Billing: Payment can be made via credit/debit card, bank transfer (for corporate accounts only), or other accepted payment methods. Credit Card is required at the time of booking unless otherwise agreed. Additional charges may apply for tolls, parking fees, waiting time, extra stops, and damage caused to the vehicle.

‍Cancellation & Refund Policy:
‍
Sedan & SUV Reservations: Cancellations must be made at least 24 hours before the scheduled pickup to avoid charges.

‍Stretch Limousines & Specialty Vehicles: Cancellations must be made at least 7 days in advance for a full refund.

‍Event Bookings: A non-refundable deposit may be required.

‍No-Shows: Failure to appear at the pickup location without prior notice will result in a full charge.

‍Waiting Time:  A complimentary 45-minute waiting period is included for domestic flights and 60 minutes for international flights. After this period, additional waiting time will be billed at the hourly rate.

‍Non-Airport Pickups: A 15-minute grace period is provided, after which waiting time fees may apply. We are not responsible for delays caused by weather, traffic, or other unforeseen circumstances.

‍Conduct & Vehicle Usage: Passengers must comply with all laws, including seatbelt usage. No smoking, vaping, or illegal substances are allowed inside the vehicle. Any damage to the vehicle caused by passengers will be charged to the booking party. Excessive intoxication or misconduct may result in immediate termination of the service without a refund.

‍Liability & Disclaimer: We strive to provide timely and reliable service but are not responsible for delays due to traffic, weather, or uncontrollable events. Lost or forgotten items in the vehicle are not the Company’s responsibility. We reserve the right to substitute a vehicle of equal or greater value in case of mechanical failure or unforeseen circumstances.‍
The Company reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website and apply immediately upon publication. Changes & Modifications: The Company reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website and apply immediately upon publication.

Contact Information:
‍
‍�You acknowledge that you have read, understood, and agreed to these Terms and Conditions.
CLOSE
Privacy Policy
At Malden Car Service, we are committed to protecting your privacy. We collect personal information such as your name, contact details, and payment information to process bookings and enhance your experience. Your data is securely stored and never sold to third parties. We may share it with trusted partners, such as payment processors or legal authorities when required. Our website uses cookies to improve functionality, but you can manage preferences anytime. By using our services, you agree to our privacy practices. For any concerns, contact us at info@nycluxurylimousineservice.com.
CLOSE
Last updated: September 21, 2026
Our Terms & Conditions

Terms & Conditions

Welcome to NYC Luxury Limo Service a Malden Car Service company. By booking or using our services, you ("Client," "Customer," or "Passenger") agree to the following Terms and Conditions. Please read them before making a reservation.

Reservations & Bookings

All bookings must be made in advance through our website, phone, or authorized third-party platforms. A valid credit card is required to confirm a reservation. We reserve the right to refuse any booking at our discretion.

Payment & Billing

Payment can be made by credit or debit card, bank transfer (corporate accounts only), or other accepted methods. A credit card is required at the time of booking, unless otherwise agreed. Additional charges may apply for tolls, parking, waiting time, extra stops, or damage to the vehicle.

Cancellation & Refund Policy

  • Sedan & SUV Reservations: Cancel at least 24 hours before pickup to avoid charges.
  • Stretch Limousines & Specialty Vehicles: Cancel at least 7 days in advance for a full refund.
  • Event Bookings: A non-refundable deposit may be required.
  • No-Shows: Failure to appear at the pickup location without prior notice results in a full charge.

Waiting Time

We include a complimentary 45-minute waiting period for domestic flights, and 60 minutes for international flights. After this period, waiting time is billed at the hourly rate. For non-airport pickups, we include a 15-minute grace period, after which waiting time fees may apply. We are not responsible for delays caused by weather, traffic, or other events outside our control.

Conduct & Vehicle Use

Passengers must follow all applicable laws, including seatbelt use. Smoking, vaping, and illegal substances are not allowed in the vehicle. Any damage caused by a passenger will be charged to the booking party. Excessive intoxication or misconduct may result in immediate termination of service without a refund.

Liability & Disclaimer

We aim to provide timely, reliable service, but we are not responsible for delays caused by traffic, weather, or events outside our control. We are not responsible for items lost or left in the vehicle. We reserve the right to substitute a vehicle of equal or greater value in case of mechanical issues or unforeseen circumstances.

Changes to These Terms

We may update these Terms and Conditions at any time. Updated terms will be posted on this page and take effect immediately upon posting.

Contact Information

By booking with us, you confirm that you have read, understood, and agreed to these Terms and Conditions.

Get in touch
Have a Question? Fill-out this form and will get back to you at no time
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.