Terms & Conditions
Welcome to Malden Car Service. By booking and using our luxury limo services, you (“Client,” “Customer,” or “Passenger”) agree to comply with the following Terms and Conditions. Please read them carefully before making a reservation.

‍Reservations & Bookings: All bookings must be made in advance through our website, phone, or authorized third-party platforms.A valid credit card is required to confirm a reservation.The Company reserves the right to refuse any booking at its discretion.

‍Payment & Billing: Payment can be made via credit/debit card, bank transfer (for corporate accounts only), or other accepted payment methods. Credit Card is required at the time of booking unless otherwise agreed. Additional charges may apply for tolls, parking fees, waiting time, extra stops, and damage caused to the vehicle.

‍Cancellation & Refund Policy:
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Sedan & SUV Reservations: Cancellations must be made at least 24 hours before the scheduled pickup to avoid charges.

‍Stretch Limousines & Specialty Vehicles: Cancellations must be made at least 7 days in advance for a full refund.

‍Event Bookings: A non-refundable deposit may be required.

‍No-Shows: Failure to appear at the pickup location without prior notice will result in a full charge.

‍Waiting Time:  A complimentary 45-minute waiting period is included for domestic flights and 60 minutes for international flights. After this period, additional waiting time will be billed at the hourly rate.

‍Non-Airport Pickups: A 15-minute grace period is provided, after which waiting time fees may apply. We are not responsible for delays caused by weather, traffic, or other unforeseen circumstances.

‍Conduct & Vehicle Usage: Passengers must comply with all laws, including seatbelt usage. No smoking, vaping, or illegal substances are allowed inside the vehicle. Any damage to the vehicle caused by passengers will be charged to the booking party. Excessive intoxication or misconduct may result in immediate termination of the service without a refund.

‍Liability & Disclaimer: We strive to provide timely and reliable service but are not responsible for delays due to traffic, weather, or uncontrollable events. Lost or forgotten items in the vehicle are not the Company’s responsibility. We reserve the right to substitute a vehicle of equal or greater value in case of mechanical failure or unforeseen circumstances.‍
The Company reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website and apply immediately upon publication. Changes & Modifications: The Company reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website and apply immediately upon publication.

Contact Information:
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‍�You acknowledge that you have read, understood, and agreed to these Terms and Conditions.
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Privacy Policy
At Malden Car Service, we are committed to protecting your privacy. We collect personal information such as your name, contact details, and payment information to process bookings and enhance your experience. Your data is securely stored and never sold to third parties. We may share it with trusted partners, such as payment processors or legal authorities when required. Our website uses cookies to improve functionality, but you can manage preferences anytime. By using our services, you agree to our privacy practices. For any concerns, contact us at info@nycluxurylimousineservice.com.
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NYC Luxury Limo Service a malden car service company
Our Story

The Leading Luxury Limo Service in New York City

NYC Luxury Limo Service, owned and operated by Malden Car Service Inc., was created with one mission: to provide the most reliable, professional, and luxurious chauffeured transportation experience in the New York City tri-state area. With nearly two decades of industry expertise and a strong nationwide network, our company delivers unmatched service for travelers, executives, families, celebrities, and businesses seeking premium black car and limousine transportation in NYC.

Our origins began in 2007, when Malden Car Service was founded in Massachusetts. What started as a small, dedicated operation quickly evolved into a respected transportation brand trusted across Boston, New York, Washington, Miami, and major international hubs. Today, NYC Luxury Limo Service carries that legacy forward with a sharp focus on New York City, Long Island, New Jersey, and Connecticut, delivering elite service to clients who demand precision, safety, and sophistication.

A New York Transportation Brand Built on Design, Technology & Professionalism

In addition to leading Malden Car Service Inc., I also own Pixel Grow Design, a graphic and web design company. My design and tech background directly influences how NYC Luxury Limo Service operates:

  • Clean, intuitive online booking
  • Mobile-friendly scheduling
  • Real-time ride updates
  • Fast communication and confirmation systems

This allows us to provide a seamless, modern, technology-driven experience—something NYC travelers truly value.

A Chauffeur Service Trusted Across Manhattan, Brooklyn, Queens, the Bronx & Staten Island

We specialize in high-end transportation throughout New York City, offering luxury black car and limousine services for:

  • Manhattan (Midtown, Downtown, Uptown, Financial District, SoHo, Tribeca, Upper East Side, Upper West Side)
  • Brooklyn (DUMBO, Williamsburg, Brooklyn Heights, Park Slope, Downtown Brooklyn)
  • Queens (Long Island City, Astoria, Flushing)
  • The Bronx (Riverdale, Pelham Bay)
  • Staten Island
  • Long Island (Nassau & Suffolk Counties)
  • Westchester, Greenwich CT, Hoboken, Jersey City, and the entire tri-state region

Our deep understanding of NYC traffic patterns, airport processes, event timelines, and major venue logistics allows us to deliver on-time, stress-free, luxury transportation—every time.

NYC Airport Transportation Specialists

We provide premium black car, SUV, and sprinter service to all major airports:

  • John F. Kennedy International Airport (JFK)
  • LaGuardia Airport (LGA)
  • Newark Liberty International Airport (EWR)
  • Teterboro Airport (TEB)
  • Westchester County Airport (HPN)
  • Long Island MacArthur Airport (ISP)

Our chauffeurs track flights, plan routes proactively, and provide smooth, comfortable, and dependable airport transfers for business travelers, families, and international clients.

Luxury Event & Sports Transportation for the NY Tri-State Area

We proudly serve New York’s biggest entertainment and sports destinations, including:

  • Madison Square Garden
  • Yankee Stadium
  • Citi Field
  • Barclays Center
  • UBS Arena
  • MetLife Stadium (NJ)
  • Red Bull Arena
  • Prudential Center
  • Arthur Ashe Stadium (U.S. Open)
  • Belmont Park
  • Radio City Music Hall
  • Broadway Theaters

From concerts and championship games to red-carpet events and high-profile appearances, NYC Luxury Limo Service provides discreet, polished VIP transportation tailored to events with heavy traffic and large crowds.

Our Commitment to Luxury, Safety & Client Satisfaction

Every ride we provide reflects our core values:

Professional Chauffeurs

Highly trained, punctual, discreet, and deeply knowledgeable about New York’s unique driving landscape.

Modern, Luxury Vehicle Fleet

Executive sedans, premium SUVs, sprinters, stretch limos, and corporate shuttles—maintained with strict safety and cleanliness standards.

Tailored, High-End Transportation

Airport pickups, corporate travel, weddings, nightlife, group trips, hotel transfers, sightseeing tours, sporting events, and VIP itineraries.

Technology-Enhanced Service

Powered by design expertise from Pixel Grow Design for a faster, smoother, modern user experience.

Why NYC Clients Choose Us

  • Nearly 20 years of luxury transportation experience
  • Owned by the reputable Malden Car Service Inc.
  • Deep knowledge of NYC, NJ, and CT traffic & event flow
  • A loyal client base of executives, travelers, VIPs, and families
  • A fleet built for comfort, safety, and premium service
  • A design-driven, technology-enhanced booking experience
  • Consistent 5-star service built on trust and reliability

We don’t just drive clients—we anticipate their needs, elevate their experience, and deliver a level of service that sets the standard for luxury transportation in New York City.

Looking Toward the Future

As NYC Luxury Limo Service continues to grow, our mission remains the same: to offer the most dependable, elegant, and innovative limousine and black car service in New York City. We are committed to expanding our tri-state presence, strengthening our nationwide network, and ensuring that every ride reflects our dedication to excellence.

Whether you’re traveling for business, celebrating a milestone, catching a game, or flying in for a special event—NYC Luxury Limo Service is here to deliver a transportation experience worthy of New York.

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